OUR TOP FAQs
If you don't find what you need here, please do contact via chat (bottom right corner) or email info@boldmerch.co.uk
Our opening hours are Monday to Friday 9:30am - 5:30pm.
Please note, we're closed during the weekend and all national bank holidays.
Just get in touch and we will be happy to help
HOW DO I UPLOAD MY ARTWORK?
After purchase you will immediately be prompted to upload our artwork/logo
Our artwork team will then be in touch with any queries, & proofs for approval where applicable.
We will not send an order through to production until we have your approval.
Please note, we will only send a proof once we have received your order & artwork.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
You can see all our delivery information here > Learn more
CAN I ADD OR CHANGE MY ORDER?
You can only make changes or cancel your order before you confirm your order list.
After you have confirmed no changes can be made as it has gone into production.
I DO NOT HAVE A DESIGN, CAN YOU HELP?
Yes! For all our custom favours we offer a FREE design service. Simply let us know what you have in mind and we will take it from there
If you want custom prints, flyers for example, but do not have a design, we can create one for you.
Our design service is £99 and comes with 5 free revisions.
DO YOU OFFER RUSH ORDERS?
If you need a quick turnaround right now, we are sorry that we can’t help you on this
Please allow enough time to have your order made
CAN I PICK UP MY ORDER?
We do not have any physical storefronts.
We ship everything directly from our warehouse right to your door for your own convenience.
HOW CAN I CONTACT YOU?
There are many ways in which you can contact us.
1. CHAT at the bottom right of the page
2. CONTACT FORM
3. EMAIL at info@boldmerch.co.uk
If you are getting in touch with us in relation to an order you have already placed, please ensure you quote your sales order number when contacting us!
Hours of Work:
Monday to Friday
9.30am - 5:30pm